An Afghan interpreter who helped rescue President Joe Biden 13 years ago implored the commander in chief to evacuate him and his family from Taliban-controlled Afghanistan, according to The Wall Street Journal.

“Hello Mr. President: Save me and my family,” Mohammed, who chose not to use his full name for his safety, told the newspaper as U.S. troops completed evacuations Monday. “Don’t forget me here.”

After the U.S. troop withdrawal, many Afghan allies were left behind. The Journal reported that he is currently hiding with his wife, and their four children.

According to the Journal, Mohammed was part of a team that saved former then-Senator Biden and former Sens. Chuck Hagel, R-Neb., and John Kerry, D-Mass in 2008, They were trapped in Afghanistan after their helicopters crashed into a snowstorm. According to Army veterans who knew him, he was an interpreter for U.S. Army.

White House press secretary Jen Psaki responded to Mohammed’s plea for help Tuesday, saying the U.S. is committed to extracting him and his family from the country.

“We will get you out, we will honor your service, and we’re committed to doing exactly that,” Psaki said.

Afghan allies who aided U.S. forces during the 20-year war in Afghanistan face retribution from the Taliban, the fundamentalist group that staged a swift takeover once troops began withdrawing from the country. The special immigrant visa process, which would allow entry to the United States for Mohammed and others like it, has hampered their efforts.

State Department spokesperson Ned Price said last week the special immigrant visa system has chronic staffing shortages, lacks a coordinating official and has a bureaucratic 14-step process enshrined in statute — all leftovers from the Trump administration.

Price stated that the Biden administration increased resources and made enough changes to decrease processing times by over a year. According to Price, the number of visas issued increased from 100 per week in March to 813 per semaine recently.

The Journal reported that Mohammed’s visa application was held up after the defense contractor he had worked for lost his records. He tried to get into Kabul’s Hamid Karzai International Airport, but was denied entry.

The only thing left for the interpreter, who stayed with U.S. troops and Afghan soldiers for over 30 hours in freezing temperatures to guard three leaders of the country, is to wait.

“I can’t leave my house,” he stated Tuesday, according to the Journal. “I’m very scared.”